FAQ

Q. Would you like to book the van?
A.

You have three options to make your reservation:

  • You can write an email to reservations@autovia.it informing us about the dates, place and the van group you would like to rent.
  • You can call the unique number 199 240 612.
  • You can fill in the “Rent Now” form directly at www.furgovia.it.
Q. Would you like to chance or cancel your booking?
A.
  • You can write to reservations@autovia.it indicating your reservation number.
  • You can call the unique number 199 240 612.
Q. Can I cancel my reservation?
A.

 The Customer may cancel the prepaid reservation by sending an email to our booking office at reservations@autovia.it or calling the number 199 240 612.

If the cancellation is made before than 24 hours before the scheduled time of collection of the vehicle, in the latter casethe Customer will not pay any penalty.

If the cancellation is made less than 24 hours before the scheduled time of collection of the vehicle, in the latter casethe Customer will not be entitled to a refund.

Q. How do I know if my booking has been confirmed?
A.

Check if you have received the confirmation e-mail in your inbox.

For more information you can:

Q. What kinds of documents should I have to rent a van?
A.

 To rent a van is necessary to have:

  • Valid driving license
  • Valid identity card or passport,
  • credit card of the contract’s holder (we do not accept Diners)
  • the voucher for all customers who have made their reservation through channels affiliated to Autovia (or the e-mail confirming the reservation).

Any licences with non-Latin characters must be marked “driving licence” or “permis de conduire”.

Q. What deposits are required to rent a van?
A.

Security deposit required by credit card is 1000€.

A credit card is required for pre-authorisation to guarantee the car rental.

Deposits are reduced if additional covers are purchased.

Q. How do I pay for my rental or possible additional services?
A.

At the rental desk you will be asked to pay the security deposit by credit card.

You can pay for your rental with the same credit card or in cash when you pick up the van.

Q. How can I request a copy of my invoice?
A.

The invoice can be requested at the rental desk. It will be printed or sent to your e-mail address.

It can be requested at any time by e-mail by writing to amministrazione@autovia.it.

Q. What types of additional coverage can I purchase at the desk?
A.

There are two macro groups of additional coverage that can be purchased at the time of rental at the counter.

These two groups are divided as follows:

AREA 1: ALL REGIONS EXCLUDED SICILY PUGLIA AND CAMPANIA.

AREA 2:  BUY ONLY IN THE SICILY REGIONS PUGLIA AND CAMPANIA

The cost of extra coverage varies depending on the duration of the rental.

Customers are advised to have the right option suggested directly at the counter during rental.

Warning: In the regions of Campania, Puglia and Sicily the elimination of the theft excess IS NOT APPLICABLE and, the same, undergoes a variation of 30% more than the standard deductible. It is possible to eliminate the Theft Excess in the regions at risk stipulating the Super Freedom just for some van categories.

The Customer is not guaranteed for damage caused to electromechanical parts, roof, interior, underbody, chassis, vehicle wheels, windows, tarpaulin or bending and collisions without counterpart.

Security deposits, including covers, are the following:
On groups (Q-R_-Z-S_TR-PZ-ZP-ZZ-ZS-FA-FL) with the covers Basic, One e One Plus: € 700,00 + extra.

Q. Have you had an accident? What should you do?
A.

1) Inform the Lessor without any delay about the accident;

2) Fill in all parts the CAI (the report should be signed by both parts) and bring it within 24 hours to the Lessor’s location;

3) Inform the nearest authorities about the accident;

4) Take names, addresses and number plate of every van involved into the accident and personal details of possible witnesses;

5) Provide the Lessor with updated information;

6) Follow the instructions that the Lessor will provide you about the custody or reparing of the Motor Vehicle.

If your vehicle is not running because of a breakdown or accident, you must call the service number 800069814 to request a breakdown service vehicle to tow it to the nearest garage.

Q. Has my van been stolen? What should I do?
A.

In case of theft of the vehicle, the Client must immediately contact the Lessor and report the fact to the Public Safety Authority.

An authenticated copy of the report (or one of the originals specifically drawn up by the police authority) must be given to the Lessor.

The Client is obliged, in case of theft and if the vehicle is not found, to pay

  • of an amount equal to 30 days’ rental, in the conventional measure agreed upon and stated in the Rental Agreement.
  • of a full tank of fuel, even if he has subscribed to the additional coverage guarantees.

Together with the copy of the report, the Client is obliged to return to the Lessor the keys of the motor vehicle as well as the remote control/anti-theft device if the van is so equipped.

My driving licence has been stolen. Can I rent with a provisional driving licence?

Yes. At the time of rental, if you have a provisional vehicle registration card, you must present it at the counter and it must be valid and have been issued at least 6 months prior to the date of delivery of the vehicle.

Q. What should I do if I lose my van keys?
A.

If you have lost the van keys, and after having carried out all the necessary searches to rule out the possibility of finding them, you must contact the rental office, which will take any step to recover the van. In this case, the vehicle will not be changed. Therefore, you will have to make a new rental and you will be charged a penalty fee of Euro 395 including VAT – see table.

You will also be charged for the rental until the collection of the van until the keys are sent to the office.

Do you think you have violated the traffic law or have not paid the motorway toll?

The customer, as the holder of the rental contract, is liable for any fines resulting from traffic violations, including non-payment of motorway tolls or parking fees. For this reason, the customer is personally liable.

In the event of an immediate dispute, the customer may proceed with the payment himself, and in this case, he must immediately inform Autovia through any of the available channels (info@autovia.it, autovia@postcert.it, by fax at 0514148016) enclosing the report and the payment made. In this case, nothing will be charged to the Customer.

If a violation of the traffic law or non-payment of the motorway toll is reported to the Lessor and such violation is attributable to the rental period in question (without payment by the Client and communication to the Lessor), the Client must still pay the amount indicated in the report notified to Autovia and must pay to Autovia, for the administrative costs, a flat rate determined in the General Rental Conditions, equal to Euro 60.00 including VAT for each report concerning violations of the highway code and Euro 30.00 including VAT for each missed motorway toll.

Autovia will inform the authorities of the details of the holder of the rental contract, responsible for the infringement, so that the report can be renotified.If Autovia should pay any fine for violations of the Customer, the latter, in addition to the payment of the above amounts, must pay Autovia what has been paid as a result of violations attributed to him.

Q. Got the damage charge?
A.

The customer is obliged to ask for the signature of an Autovia employee on the Check-in on which the actual state of the van and the fuel level is indicated. Autovia has a tolerance up to 2 cm on the damages on the van body, see example in photo.

In case of missed signature and also in cases of out of working hours’ time drop off, the documentation of Autovia will be tacitly accepted by the Customer.

If damage is found on the vehicle when it is taken over, Autovia will inform about it the Customer by email with photos and the estimation within 90 days.

If the customer does not give any feedback within 3 (three) days of receipt of the e-mail, Autovia will charge the penalties (damage assessment, accident administrative management fee, Vehicle’s standstill, cost of production of damage estimate, depreciation of the Vehicle) and the cost of repair of the vehicle through the customer’s credit card.

Q. How can you detect previous damage (i.e. damage already present when the vehicle is picked up) and prevent it from being disputed as soon as the vehicle is returned?
A.

 By downloading the new “Autovia” app free of charge, users can log in with their identification code and take photos of the vehicle at the beginning and at the end of the rental period and then upload the photos on the app so it will be much easy and  immediate to check for any anomalies when the vehicle is returned and to obtain the necessary feedback, thus considerably increasing customer’s protection mechanisms.

Q. Can I drive the rented van abroad?
A.

It’s permitted to drive in the following Countries with prior notice when you pick up your van: Germany, San Marino, France, Spain, Switzerland, Austria, Croatia, Slovenia, Belgium, Liechtenstein, Luxembourg, Netherlands with an extra cost:

  • From 1 to 3 days: Euro 40.00 including VAT per day
  • From 4 to 6 days: Euro 91.97 including VAT per day
  • 7 days or more: Euro 200.00 including VAT
Q. What could be the additional extras and possible extra charges at pick-up and drop-off?
A.

You can find the list of extra accessories and their price by clicking on this link:

For any inquiries or clarifications, you can choose one of the following options:

  • Write an email to reservations@autovia.it
  • Call the unique number 199 240 612.
  • Consult the rental agreement
  • Check during the reservation the costs of extra accessories.
Q. Can I return my rental vanto a different agency than the one I picked up here?
A.

The cost of the drop off in another agency is Eur 183,00 vat included, the drop off to/for Sicily is Eur 305,00 vat included.

It is not possible to return the vanin Sardinia or abroad.

Q. Can I add an extra driver?
A.

It is possible to add additional drivers before the van collection at a cost of Euro 6.05 per day including VAT and this extra can be paid also at the rental counter.

Q. I have not refuelled the vehicle to the same level of fuel as I collected it at the beginning of the rental period
A.

 If I have not returned the vehicle at the same fuel level or any other level than when I collected the van at the beginning of the rental period, the customer will be charged the cost of the missing fuel at a cost/litre stated in the contract, plus any 25 euros (VAT exempt) as a penalty.

Q. What is the minimum and maximum age to rent a van?
A.

The minimum age is 18 years old and the maximum is 75 years old.

For drivers between 18 and 24 years old (included), a young driver surcharge of EUR 61.00 VAT included. The customer must have held a driving licence for at least one year.

Q. Can I pick up a van out of working hours’ time?
A.

Out of hour pick pick up and drop off, when the office is closed, is on request and cost 61 euro VAT included (If the office is equipped with a 24-hour Key Box, out-of-hours delivery is free of charge).

In this case, however, the customer accepts that it will not be possible to detect any damage, fuel shortage or other anomalies with the Autovia employee. This will be detected independently by the Autovia employee and then possibly disputed to the customer.

The customer remains responsible for the vehicle until the reopening of the Autovia station.

Q. What do I have to do to extend a rental in progress?
A.

If you wish to extend a rental in progress, unless it exceeds 30 days, you will need to contact the van rental office directly, who will ask you to come to the car rental office to extend the contract or change the vehicle you are using, customer will receive an estimate before this procedure.

Q. What happens if I return the vehicle after the contract has expired?
A.

The delay is calculated according to the drop off time indicated in the rental agreement and has a tolerance of 59 minutes. Beyond that an extra day’s rental will be charged.

Q. Who can I contact regarding a closed rental?
A.

If you need information about a closed rental, please contact the relevant car rental office, providing all the necessary details for further verification.

Q. Would you like to make a claim?
A.

To make any claim you can write us to complaints@autovia.it inserting the number of your booking or the contract number in the subject of the email and attaching any documentation relating to the complaint.

Traffic rules

Direction of travel

In Italy it is mandatory to drive on the right side of the roadway.

Local Rules for road circulation:

It is forbidden to use the Clackson in urban areas, except if strictly necessary.

It is forbidden for the driver to use radio-telephones or earphones while driving. Speakerphone or earphone may be used provided that the driver has adequate hearing ability for both ears and that the use of the hands is not required for their operation.

In the cities there are areas of historical relevance in which it is not possible to transit with cars. We invite you to search for “ZTL” (restricted traffic zone) in each location.

Speed Limits

– Urban Areas: 50 km/h (31 mph)

– Secondary urban streets: 90 km/h (56 mph)

– Highways: 130 km/h (80 mph)

– Extra urban streets – freeways: 110 km/h (70 mph)

Any variations will be indicated by the street signals.

Additional speed limit changes may be reported in the event of inclement weather conditions

Baby/Child Seats – safety belts

It is mandatory for all passengers to wear seat belts inside the vehicle.

  • Children weighing less than 9 Kg must travel in baby seats directed to the back of the vehicle and placed exclusively in the back seats.
  • Children under 12 years and of a hight inferior to 135 cm must travel on dedicated child seats or boostes.

Warning: the correct position of the child seat or boosters is the parent’s responsibility or the owner of the rental contract.

Warning: information here reported is merely indicative. We will keep this information as updated as possible but we suggest to verify them before driving in the country. In case you decided to rely solely to this information, it will be your completely responsibility.