FAQ

Q. Would you like to book the van?
A.

You can book the vanon our website furgovia.it or by writing email to reservations@autovia.it informing us about the dates, place and the van group you would like to rent.

Q. Would you like to modify or cancel your booking?
A.

Write to reservations@autovia.it to cancel or modify your booking.

Q. Can I cancel a reservation?
A.

The Customer has the right to cancel the prepaid reservation by contacting our booking office by sending an email to reservations@autovia.it without incurring any penalty, unless the cancellation is made less than 24 hours before the scheduled time of collection of the vehicle, in the latter case the Customer will not be entitled to a refund.

Q. What kinds of documents should I have to rent a van?
A.

Valid driving license (it should be written “driving license” or “permis de conduire”), identity card or passport, credit card (we do not accept American express and Diners) and voucher.

Q. Do you require a deposit to rent a van?
A.

The deposit for renting a van is € 1,000. If you purchase additional covers, the cost of the deposit will be 700 €

Q. What types of additional coverage can I purchase at the desk?
A.

There are various additional coverages that can be purchased when booking or at the time of rental at the agency, with which it is possible to reduce / eliminate the damage deductible or reduce the damage and theft deductibles. The rates of the additional coverage vary according to the duration of the rental. Customers are advised to ask for the right option directly at the agency when opening the rental.

N.B. In the regions of Campania, Puglia and Sicily it is not possible to reduce the theft deductible.

The Customer is not guaranteed for damage caused to electromechanical parts, roof, interior, underbody, chassis, vehicle wheels, windows, tarpaulin or arching and collisions without counterpart.

Q. What should I do in case of an accident?
A.

1) Inform the Lessor without any delay about the accident

2) Fill in all parts the CAI (the report should be signed by both parts) and bring it within 24 hours to the Lessor’s nearest location.

3) Inform the nearest authorities about the accident.

4) Take names, addresses and number plate of every vans involved into the accident and personal details of possible witnesses.

5) Provide the Lessor with updated information.

6) Follow the instructions that the Lessor will provide you about the van care

Q. What should I do in case of the theft?
A.

The client is obliged to report about the issue to the appropriate Public Safety Authorities and to deliver to the Lessor certified copy of the report. Together with the report, the client is obliged to return the van key as well as the van remote control if the van was equipped.

Q. Did you get the fine?
A.

In case the Lessor will receive any violation related to the customer’s rental period, the Lessor will charge the amount of Eur 50+vat as fine handling expenses for each administrative fine for violation to the road code and 30€ for each missed toll violation.

Q. Got the damage charge?
A.

The Client is obliged to ask for signature of Lessor on damage rental check-in. Without the above mentioned sign, Lessor determinations will be valid and tacitly accepted.

In case of missed signature and also in cases of out of working hours’ time drop off, the documentation of Furgovia will be tacitly accepted by the Client.

If the damages were found after the customer’s drop off, Furgovia is obliged to inform about it the Client by email with photos and the estimation within 90 days. The Client has to answer to the letter within 3 days otherwise the Lessor will charge the Client’s credit card with necessary fees.

Q. Can I drive the rented van abroad?
A.

It’s permitted to drive in the following Countries: Germany, San Marino, France, Spain, Switzerland, Austria, Croatia, Slovenia with an extra fee of 20€ per day.

Q. Can I rent the extra accessories?
A.

Yes

Q. Can I return my rental van to a different station than the one where I picked it up?
A.

The cost of the return to another location has a cost of € 150 + VAT, the cost of redelivery from / to Sicily is € 250 + VAT.
It is NOT possible to return the van in Sardinia and in foreign countries.

Q. Can I add a driver?
A.

Additional drivers can be added at a cost of € 6 per day.

Q. What is the minimum and maximum age to be able to rent a van?
A.

The minimum age for rental is 18 years, while the maximum age is 75 years. For drivers between the ages of 18 and 25, a young driver surcharge of € 50 per driver applies. The customer must have had a driving license for at least one year.

Q. Can I pick up a van out of working hours time?
A.

Out of hours delivery/collection service is available for 30 EUR per service. In case the time of pick up is after midnight the service is available for 50 EUR. The service is on request.

Q. Would you like to make a claim?
A.

You can write us the claim to complaints@autovia.it . Please, put the number of your booking or rental agreement number as the object of the mail.

Q. Local Rules for road circulation:
A.

– It is forbidden to use the Clackson in urban areas, except if strictly necessary

– Cell phones can be used only in handsfree mode or…

– In the cities there are areas of historical relevance in which it is not possible to transit with vans. We invite you to search for “Zone a Traffico limitato” in each location.

Speed Limits

– Urban Areas: 50 km/h (31 mph)

– secondary urban streets: 90 km/h (56 mph)

– Highways: 130 km/h (80 mph)

– Urban high ways: 70 km/h (44 mph)

– extra urban streets – freeways: 110 km/h (70 mph)

Any variations will be indicated by the street signals.

In case of extreme meteorological conditions further variations may be indicated by street signals.

Baby/Child Seats – safety belts

It is mandatory for all passengers to wear seat belts inside the vehicle.

Children weighing les dan 9 Kg must travel in baby seats directed to the back of the vehicle.

Children under 12 years and of a Hight inferior to 135 Cm must travel on dedicated child seats or boostes.

Attention: the right positioning of the child/baby seats or boosters are responsibility of the parents/holder of the booking

Attention: information here reported is merely indicative. We will keep this information  as updated as possible but we suggest to verify them before driving in the country. In case you decided to rely solely to these information, it will be completely on your responsibility.